Friends of Bristol Eye Hospital raise funds to improve the care and treatment of patients at Bristol Eye Hospital by helping to pay for medical equipment, facilities, patient comforts, staff resources, which would not otherwise be provided, and generally to support the charitable work of the Bristol Eye Hospital.  Treatment for all patients has been greatly enhanced by our supporters.

This policy sets out how we use and protect any personal information that you may give us when you become a Member of the Friends, make a donation or contact us for any reason.

“We/our/us/the Friends” refer to Friends of Bristol Eye Hospital.

Friends of Bristol Eye Hospital is an unincorporated members’ association charity regulated by the Charity Commission.

Registered Address: Friends of Bristol Eye Hospital, Lower Maudlin Street, Bristol, BS1 2LX.

Registered Charity Number: 274349.

Contact us

If you:

  • have any questions about this policy or do not agree with it, or
  • wish to know what data we hold for you or request us to amend or delete any of your data, or
  • wish to receive or opt out of receiving any communications from us

please contact the Secretary by any of these means:

post: The Secretary, Friends of Bristol Eye Hospital, Lower Maudlin Street, Bristol, BS1 2LX


telephone: 01934 822344


We are committed to safeguarding the privacy of your personal information by storing it carefully, and by using it or disclosing it only for purposes that you know about and in accordance with your wishes.

Personal data

The information we collect and how we use it depends on why you are providing it.

If you apply to become a Member, Trustee or volunteer; request information from us; donate to us; raise sponsorship or other funds for us; attend one of our events; or otherwise contact us, we may collect some or all of the following information about you:

  • Name
  • Gender
  • Postal address
  • email address
  • Home telephone number
  • Mobile telephone number
  • What communication(s) you want from us
  • How you want to receive any communication (by email, post or telephone)

And if donating:

  • Amount of any donation(s)
  • Reason(s) for donating
  • Whether you consent to us publishing your name and/or reasons for donating
  • Gift Aid declaration

And if you are a regular donor by Bankers Order:

  • Frequency and amount of any regular donation
  • Your bank details

We may collect information on forms received by hand or email, in person, on the telephone, through our website or via social media.

Online purchases, fund-raising or donations

If you make an online donation to us, fund-raise for us or purchase Christmas cards or tickets for an event, you may do so via a third party such as CAF, Give as you Live, PayPal, PayPal Giving Fund, Donorbox or Eventbrite.  If so, they will collect data from you on our behalf.  They should ask you for permission to share your name and other details with us.  This is optional – you can donate anonymously if you wish.  If we receive your details, we should contact you to say thank you and we may enquire if you wish to receive any communications from us.  We will then treat your data as if it had been given to us directly.

Third parties each have their own privacy policies: CAF, Give as you Live, PayPal, Donorbox and Eventbrite; please ensure you understand these when providing your data to them.

Credit or debit card details collected by any of them are not divulged to us.

What do we do with it?

Your information may be used to:

  • Process any application for Membership
  • Send you any of the following in accordance with your wishes and by your preferred method:
    • Newsletters or other news about us
    • Notices of meetings for Members
    • Invitations to social or fund-raising events
    • Thanks for any donations
  • Apply to HMRC for Gift Aid in respect of any eligible donations you make
  • If (and only if) you have given us permission to do so, publicise that you have made a donation (without specifying the amount) and any reason for your doing so in our newsletter In Sight and/or on our website.

We may contact Members or donors or other supporters by post, email or telephone only if we have your consent to do so by that method.

Data retention

We will only keep your personal information for as long as we believe necessary and to comply with any legal and regulatory requirements.  When we no longer need it we will dispose of it securely.

When we cannot delete personal data for legal, regulatory or technical reasons, we will only use it for those purposes and will continue to ensure that the privacy of your data is protected.

Sharing information

We will not share your data with the NHS or Bristol Eye Hospital.  We do not have access to any personal data held by the NHS or Bristol Eye Hospital.

When examining our financial records and preparing our annual accounts, our accountants see the names (unless a donor has requested anonymity), amounts donated and whether the donation is eligible for Gift Aid.

When submitting claims for Gift Aid, we (or PayPal) will inform HMRC of your name, address, date and amount(s) donated.

We may also share your information if we are legally required to do so, for example by a law enforcement agency legitimately exercising a power, or if compelled by a Court Order.

Otherwise we will not transfer, disclose, sell, distribute or lease your personal information to any third parties.

Checking your data

You may request details of the personal information which we hold about you.  You have a legal right to this information.  You are also entitled to request that any information be amended or deleted.

If you would like a copy of the information held about you or wish us to amend or delete any of it, please contact the Secretary as above.  We will correct or update any information as soon as possible, and always in less than one month.


We are committed to ensuring that your information is secure.

Data is held on Officers’ computers and on paper files.  To prevent unauthorised access or disclosure we have suitable procedures to safeguard and secure the information we retain.

We discourage transfer of data by email and where this is sent to us we recommend that it is only sent by encrypted email in a passworded file.  On receipt of such emails, we extract the data and delete the email.

We cannot guarantee the security of any data you disclose by email or online via CAF, Give as you Live, PayPal, Donorbox or Eventbrite.  You should be aware of the inherent security risks of providing information online.  We are not responsible for any breach of security unless this is due to our negligence or wilful default.

Other websites

There are links on our website to other websites which are not within our control.  Once you have left our website, we are not responsible for the protection and privacy of any information which you provide.  You should exercise caution and check the privacy policy applicable to the website in question.


We reserve the right to alter this policy from time to time.  Please check our website for the latest version.  If we make significant changes that may affect you, we will inform you of the changes by your chosen method of communication.

This policy was last updated on 7 August 2020.

© Friends of Bristol Eye Hospital